Fatoumata D.

💼 Role & Responsibilities:
Fatoumata serves as the front-line connection between clients and the Fibi Law Firm team. She provides essential support to both paralegals and attorneys, ensuring smooth communication and an organized workflow. Her daily responsibilities include scanning documents, assisting with intake forms, packing client applications, and managing customer invoices.

🗣️ Language & Client Support:
With fluency in Wolof, French, and English, Fatoumata assists existing clients by translating declarations, preparing for interviews, and offering in-language support during court-related processes. She also helps correct client declarations and ensures questionnaires are accurately completed.

📞 Communication & Administrative Work:
Fatoumata handles inbound calls and messages, provides helpful and accurate information, and follows up with clients on payments and service reminders. She communicates with both existing and prospective clients about legal service options and case updates.

💬 Client-Centered Approach:
Fatoumata believes in active listening and strives to deeply understand the needs of each client. Her communication style is clear, consistent, and always respectful. She’s committed to offering assistance with patience, professionalism, and kindness.

🎓 Education & Background:
Fatoumata holds a Bachelor’s degree in Marketing. Before joining Fibi Law, she worked as a Technical Support Representative and successfully ran her own small business, using online platforms to market her services.